TERMS AND CONDITIONS

SECRET SAUCE - TERMS & CONDITIONS      

 

 

VALIDITY    

 

We provide all products and services on the basis of the following terms and conditions, in the version valid at the time of the order. We reserve the right to modify these Terms and Conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. If you do not agree with any of the revised Terms and Conditions please do not order from 'Secret Sauce' operated under 'Munch-Meals.ch GmbH' or use our website. If you continue to use the Secret-Sauce.com website after the date on which the changes take effect then it will be deemed that you agree to be bound by the new Terms and Conditions.    

 

 

EXECUTION OF THE CONTRACT    

 

The presentation of the products in our on-line shop is not binding. An offer is valid until further notice, unless otherwise agreed upon in writing. The client formalises the sales contract of the products in the shopping cart by giving the order in our shop. Secret-Sauce.com will confirm the acknowledgment of the order per E-mail. The closure of the contract is deemed to take place when the client receives the parcel.   Once a contract is concluded, the client may agree to receive information about news, promotions, etc. at regular intervals.  At anytime you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at info@secret-sauce.com     

 

 

RETURNS / REFUNDS / CANCELLATIONS / AMENDMENTS    

 

Due to the nature of our business and the laws governing food, we are unable to accept returns. Should you have a problem with your delivery you should immediately contact one of our friendly customer advisors who will help you with your request. They can be reached via email at info@secret-sauce.com  If in exceptional circumstances a refund is authorised the refund will be made onto either the credit / debit card the order was placed on or a credit will be processed onto the credit account if one exists with us. No cash refund will be made.  The client may cancel the order in writing (also per e-mail) not later than 24 hours prior to posting of the parcel.  If, after receipt of the original order, some products become unavailable and the order cannot be completely filled, Secret-Sauce shall inform the client prior to dispatch, The unavailable products will be deleted from the order and will not be forwarded at a later time. The client will only be charged for the actual goods dispatched and is not entitled to further compensation or claim of any sort.    

 

 

DELIVERY    

 

Most orders will ship the same day (Monday to Friday, with the exception of public holidays in the Kanton SZ region) if placed before 12:00 midday. The 12:00 midday same day shipping cut-off time may be subject to change during the December holidays. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors outside of our control. No orders ship on Saturday, Sunday or on national holidays.    

 

 

SHIPPING METHODS    

 

Secret Sauce sends all shipments with Swiss Post.

 

Post method within Switzerland and to Liechtenstein: Swiss Postpac Economy is 2nd Day Economy (order Tuesday, delivery Thursday; order Saturday, delivery Wednesday). 

 

 

FLAT SHIPPING RATES    

 

Tariff valid for Switzerland and Liechtenstein:           CHF 9.50

 

International destinations:  Please inquire for postage prices at info@secret-sauce.com

 

We are not responsible for product damage or spoilage due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses.    

 

 

PRICE AND PAYMENT METHODS    

 

All prices are in Swiss francs, inclusive of sales tax (Mwst).  

 

We accept following payment methods:   PayPal  

 

Credit card: Master Card, Visa & American Express     

 

 

APPLICABLE LAW / PLACE OF JURISDICTION    

 

In the event of dispute, only Swiss law is applicable. The place of jurisdiction shall be governed by the law of the jurisdiction and is located at the headquarters of Secret-Sauce by Munch-Meals.ch Gmbh, 8853 Lachen SZ.    

 

 

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Terms and Conditions

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